When you invite a plumber into your Matthews or Southeast Charlotte home, you deserve more than technical competence—you deserve courtesy, cleanliness, and upfront pricing that respects your time and budget. That’s exactly what Mr. Rooter Plumbing of Charlotte delivers to every service call: uniformed technicians who wear shoe covers and use door mats, transparent pricing with no hourly billing surprises, and a “No Overtime Charge” promise that means nights, weekends, and holidays cost the same as Tuesday afternoon. This commitment to professionalism has earned us an exceptional 4.95-star rating across 1,500+ customer reviews—the highest-rated plumbing service in the Southeast Charlotte corridor.
From our operations center on Monroe Road, we serve the entire Southeast corridor—from the historic homes in Matthews to the quiet cul-de-sacs of Mint Hill. Whether you live in the established neighborhoods of Sardis Woods where mature tree roots threaten sewer lines, the family-friendly communities of Stonehaven where preserving landscaping matters during repairs, or anywhere along the Independence Boulevard corridor where reliable plumbing keeps daily life running smoothly, we bring advanced technology (like HydroScrub® Jetting and trenchless sewer repair), courteous service that respects your home, and pricing transparency that eliminates the anxiety of watching the clock tick during emergency repairs.
Advanced Plumbing Solutions for Southeast Charlotte
Mr. Rooter Plumbing combines cutting-edge technology with old-fashioned courtesy—delivering professional solutions for Matthews and Southeast Charlotte’s most challenging plumbing problems:
- HydroScrub® Jetting for Drain & Sewer Cleaning — Our signature HydroScrub® Jetting system uses precisely controlled high-pressure water to completely scour pipe walls clean—removing tree root intrusions, grease buildup, mineral deposits, and biofilm that cable snakes can’t eliminate. For established Sardis Woods neighborhoods where mature oak and magnolia roots aggressively infiltrate sewer lines, HydroScrub® Jetting doesn’t just poke holes through blockages—it restores pipes to original capacity, extending the time between cleanings from months to years. This thorough approach prevents the recurring backups that plague homes serviced by companies using outdated cable-only methods.
- Emergency Plumbing Service – 24/7 with No Overtime Charges — Plumbing emergencies happen at the worst possible times: Saturday night before guests arrive, 2 AM when pipes burst, holidays when other companies charge premium rates. Our “No Overtime Charge” policy means you pay the same fair price whether we arrive Tuesday at noon or Christmas Eve at midnight. This guarantee eliminates the financial stress of emergency repairs—you’re not choosing between fixing a burst pipe immediately or waiting until Monday to avoid weekend rates. We maintain true 24/7/365 availability throughout Matthews, Mint Hill, and Southeast Charlotte with rapid response and upfront pricing that never punishes you for needing help outside business hours.
- Trenchless Sewer Line Repair & Replacement — When main sewer lines fail beneath driveways, sidewalks, or landscaping in Stonehaven and Matthews neighborhoods, traditional excavation means destroyed hardscaping, ruined landscaping, and weeks of property disruption. Our trenchless pipe lining and pipe bursting technology repairs or replaces failed sewer lines with minimal excavation—typically just small access points at each end. We insert a new pipe liner that cures in place or burst the old pipe while simultaneously pulling through new pipe—preserving your driveway, walkways, and mature landscaping. This advanced approach saves thousands in restoration costs while completing repairs in days rather than weeks.
- Water Heater Installation & Tankless Upgrades — Whether your traditional tank water heater is failing or you’re ready to upgrade to endless hot water with a tankless system, we provide expert installation sized correctly for your household’s demands. For Mint Hill families with large homes and multiple bathrooms running simultaneously, tankless water heaters eliminate the “wait for recovery” problem while reducing energy costs by 20-30%. We handle gas and electric models, ensure proper venting, obtain necessary permits, and provide manufacturer warranties. Our courteous technicians explain your options clearly, install systems correctly, and test operation thoroughly before leaving.
- Main Line Sewer & Drain Cleaning — When multiple fixtures drain slowly or sewage backs up into lower-level drains, the blockage is in your main sewer line—not individual fixture drains. We use professional diagnostic techniques including video camera inspection to identify the exact location and cause of blockages, then implement appropriate solutions: HydroScrub® Jetting for root masses and grease, cable clearing for simple obstructions, or trenchless repair for collapsed pipes. This diagnostic approach treats root causes rather than symptoms.
- Leak Detection & Water Line Repair — Hidden leaks in walls, beneath slabs, or underground waste thousands of gallons and cause structural damage before becoming obvious. We use electronic leak detection and thermal imaging to pinpoint problems without demolition, then implement targeted repairs that minimize property disruption. For Matthews homes with unexplained water bills or mystery moisture problems, our diagnostic approach finds and fixes leaks efficiently.
- Repiping & Water Line Replacement — Older Matthews homes often have galvanized pipes that corrode from the inside, causing low pressure, discolored water, and pinhole leaks. We provide comprehensive repiping: replacing outdated galvanized or polybutylene with modern PEX or copper systems that resist corrosion. We work room by room to minimize disruption, protect flooring and furnishings, and restore water flow to original capacity. Our courteous approach and thorough cleanup leave your home cleaner than we found it.
- Fixture Installation & Bathroom Remodels — From simple faucet replacements to complete bathroom renovations, we provide professional plumbing installation that meets code and matches your design vision. We work with homeowners and contractors throughout Southeast Charlotte to deliver systems that combine quality fixtures with reliable performance—installed courteously, cleanly, and correctly.
- Gas Line Installation & Repair — Natural gas service for appliances, water heaters, fireplaces, and outdoor features requires licensed expertise and code-compliant installation. We install new gas lines, repair damaged lines, perform pressure testing, and handle emergency gas leak response. Our gas work meets all safety codes and protects your family.
- Sump Pump Installation & Drainage Solutions — Matthews homes in low-lying areas or with finished basements require effective water management to prevent flooding. We install primary sump pumps, battery backup systems that operate during power outages, and drainage solutions that direct water away from foundations. This protection prevents the catastrophic basement flooding that ruins finished spaces and stored possessions.
Serving Matthews, Mint Hill, and Stonehaven
From our operations center on Monroe Road, we serve the entire Southeast corridor—from the historic homes in Matthews to the quiet cul-de-sacs of Mint Hill. Whether you’re near the McAlpine Creek Greenway enjoying the trails and natural areas, commuting down Independence Boulevard through the Southeast Charlotte growth corridor, living in the established neighborhoods of Sardis Woods where mature systems require expert attention, or raising your family in Stonehaven where preserving property values and landscaping matters during repairs, we bring the same courteous professionalism and advanced technology to every service call.
We serve the residential communities throughout Matthews including downtown’s historic district and the newer developments around Weddington, the family neighborhoods in Mint Hill where homes range from established to newly built, the Stonehaven communities where quality matters, and the entire Independence Boulevard corridor from Uptown Charlotte to Union County. We’re familiar with the mature tree roots that threaten sewer lines in older neighborhoods, the mix of septic and municipal sewer throughout the area, the rapid development changing Southeast Charlotte’s infrastructure, and the homeowners who expect professional service that respects their property and time.
Our service area covers Southeast Charlotte including Matthews, Mint Hill, Stallings, Indian Trail, and the surrounding Union County communities. When you need plumbing service anywhere in Southeast Charlotte, you’re calling the highest-rated company with 1,500+ verified reviews and the courtesy guarantee that defines professional plumbing.
Why Charlotte Chooses Mr. Rooter
1,500+ Five-Star Reviews Confirm Our Reputation — With a 4.95-star rating across more than 1,500 customer reviews—the highest in Southeast Charlotte—we’ve earned extraordinary trust by delivering consistent professionalism: courteous technicians who respect your home, upfront pricing with no surprises, expert diagnosis and repair, and thorough cleanup that leaves properties cleaner than we found them. That massive volume of verified satisfaction isn’t marketing—it’s 1,500+ customers confirming we do exactly what we promise.
“No Overtime Charge” Guarantee Eliminates Emergency Anxiety — Our signature promise means nights, weekends, and holidays cost the same as weekday afternoons. When your water heater fails Saturday morning or pipes burst Christmas Eve, you’re not choosing between immediate repair and budget protection—you get both. This policy reflects our core belief: plumbing emergencies shouldn’t financially punish families for circumstances beyond their control. We charge fair prices 24/7/365, period.
Upfront Pricing with No Hourly Billing Surprises — Before we start any work, we provide clear pricing for the complete repair—not hourly estimates that escalate as work continues. You know exactly what you’ll pay before authorizing service, and that price doesn’t change when the job takes longer than expected. This transparency eliminates the anxiety of watching technicians work while mentally calculating mounting costs. We quote the job, complete the work, and charge exactly what we promised.
The Courteous Service Guarantee — Our technicians arrive in clean uniforms, use shoe covers and door mats to protect your floors, lay down protective coverings in work areas, explain repairs in plain language, and clean up thoroughly when finished. We treat your home the way we’d want ours treated—with respect, care, and attention to cleanliness. This courteous approach separates professional plumbing from the stereotypical “rough trade” image that makes homeowners uncomfortable.
Advanced Technology for Superior Results — HydroScrub® Jetting completely restores pipe capacity rather than just poking holes through clogs. Trenchless sewer repair preserves landscaping and hardscaping while completing repairs faster. Electronic leak detection finds hidden problems without demolition. Video camera inspection diagnoses issues accurately. We invest in technology that delivers better results with less property disruption—that’s why customers choose us over competitors still using decades-old methods.
The “Done Right Promise”™ Warranty — We stand behind our work with comprehensive warranties on parts and labor. If something goes wrong with our repair, we return and make it right at no additional charge. This commitment protects your investment and demonstrates our confidence in our workmanship.
Licensed, Insured, and Background-Checked Technicians — Every Mr. Rooter technician is state-licensed, comprehensively insured, and has passed background checks. We’re inviting professionals into your home who are qualified, trustworthy, and accountable. This vetting process protects your family and property.
Schedule Service with Southeast Charlotte’s Most Trusted Plumber
Call Mr. Rooter Plumbing at (704) 842-9508 or Request Service Online to schedule courteous, professional plumbing service throughout Matthews, Mint Hill, and Southeast Charlotte.
Whether you’re facing an emergency (burst pipe, sewer backup, gas leak, water heater failure), need advanced drain cleaning (HydroScrub® Jetting for root removal), planning a major repair (trenchless sewer replacement, whole-home repiping), or scheduling routine maintenance (fixture installation, leak detection), you’re calling the company with 1,500+ five-star reviews, upfront pricing that never surprises, and the “No Overtime Charge” guarantee that protects your budget 24/7/365—the courteous professionalism that’s made Mr. Rooter Southeast Charlotte’s highest-rated plumber.
